Returns - Withdrawal Statement
The customer who makes a purchase online (online) has the right to request withdrawal and return of the product purchased through our online store within 14 days from the date of receipt. The product must be received by the company within 14 days from the date of dispatch of the withdrawal request. The product must be delivered in the same condition in which it was received by the customer, in its original condition, perfectly even, in its original packaging, unused, unopened, and without damage to the product or its packaging, accompanied by all its accessories and packaging.
The return, in order to be accepted, must be accompanied by the original purchase documents (retail receipt, invoice). A return in which the product has obvious signs of use or abuse is not accepted.
For products that are not returned in their original condition, with damaged packaging, opened, used, etc., whose value is deemed impaired, the company reserves the right to a corresponding impairment of the refund and always in accordance with the condition of the returned product. The customer is charged with the cost of returning the product. In case the product was sent to him without shipping charges, then he is also charged with the costs of the initial shipment to him. Product that was sold with an extra gift will have to be returned with the extra gift, otherwise the value of the gift will be deducted from the refund. The customer is responsible for any reduction in the value of the product resulting from handling that was not necessary to determine its nature, characteristics and function (Handling and examination of the product should be done in a way that would allow to the customer to carry them out in a physical store of the company).
You can download the withdrawal request here.
Product returns are not accepted when:
• They concern Orders that were made electronically (online) but are received and paid in a physical store of the network of Nakas Music Cyprus Ltd. as these do not mean distance sales.
• They concern devices that include software programs as well as any kind of material related to these programs in digital-electronic form, the use of which requires activation by the buyer or declaration of his personal data, actions by which the buyer becomes the only and exclusive user of the program. Devices include, for example, sound cards (audio interfaces), electric electronic musical instruments, digital audio consoles, and generally all machines used to create, play, edit, and record audiovisual material.
• They concern products that have been ordered or manufactured according to the consumer's specifications (custom) or are clearly personalized.
• They are for wind instruments, microphones and books.
• They concern products for which a special order was made on behalf of the customer after advance payment or payment and do not belong to the planned stock of the company.
3.3b In case your product should be returned to our company, either due to a construction problem or due to an incorrect shipment from our company, its return will be free of charge at the recipient's charge, at the address Nakas Music Cyprus Ltd., Nikis Ave. 2K, Nicosia.
According to the provisions of the law concerning online purchases (online), the refund will be made within 14 calendar days from the date of receipt of the customer's withdrawal request and provided that the product has been returned. Our Company will return the purchase amount after receiving the product in its warehouses and checking it. The refund is made after the returned products are checked for their condition by the competent employees of the Company and our stores.
The following applies to a refund:
• If the payment has been made by credit / debit card then the money back order is given directly by us and the money is credited to your card in 3-5 working days depending on the bank issuing your card.
• If the payment has been made in cash at our Company store then the money is refunded upon return of the products.
• If the payment has been made by cash on delivery, the money will be refunded within 14 working days.
The return, in order to be accepted, must be accompanied by the original purchase documents (retail receipt, invoice). A return in which the product has obvious signs of use or abuse is not accepted.
For products that are not returned in their original condition, with damaged packaging, opened, used, etc., whose value is deemed impaired, the company reserves the right to a corresponding impairment of the refund and always in accordance with the condition of the returned product. The customer is charged with the cost of returning the product. In case the product was sent to him without shipping charges, then he is also charged with the costs of the initial shipment to him. Product that was sold with an extra gift will have to be returned with the extra gift, otherwise the value of the gift will be deducted from the refund. The customer is responsible for any reduction in the value of the product resulting from handling that was not necessary to determine its nature, characteristics and function (Handling and examination of the product should be done in a way that would allow to the customer to carry them out in a physical store of the company).
You can download the withdrawal request here.
Product returns are not accepted when:
• They concern Orders that were made electronically (online) but are received and paid in a physical store of the network of Nakas Music Cyprus Ltd. as these do not mean distance sales.
• They concern devices that include software programs as well as any kind of material related to these programs in digital-electronic form, the use of which requires activation by the buyer or declaration of his personal data, actions by which the buyer becomes the only and exclusive user of the program. Devices include, for example, sound cards (audio interfaces), electric electronic musical instruments, digital audio consoles, and generally all machines used to create, play, edit, and record audiovisual material.
• They concern products that have been ordered or manufactured according to the consumer's specifications (custom) or are clearly personalized.
• They are for wind instruments, microphones and books.
• They concern products for which a special order was made on behalf of the customer after advance payment or payment and do not belong to the planned stock of the company.
3.3b In case your product should be returned to our company, either due to a construction problem or due to an incorrect shipment from our company, its return will be free of charge at the recipient's charge, at the address Nakas Music Cyprus Ltd., Nikis Ave. 2K, Nicosia.
According to the provisions of the law concerning online purchases (online), the refund will be made within 14 calendar days from the date of receipt of the customer's withdrawal request and provided that the product has been returned. Our Company will return the purchase amount after receiving the product in its warehouses and checking it. The refund is made after the returned products are checked for their condition by the competent employees of the Company and our stores.
The following applies to a refund:
• If the payment has been made by credit / debit card then the money back order is given directly by us and the money is credited to your card in 3-5 working days depending on the bank issuing your card.
• If the payment has been made in cash at our Company store then the money is refunded upon return of the products.
• If the payment has been made by cash on delivery, the money will be refunded within 14 working days.