How can I place an order?
You can place an order with one of the following ways:
- Online - Placing you order online, by adding the desired products in your cart and following the steps to complete your order.
- By Telephone - Call us on 00357-22512088 and tell us the product codes you wish to order.
- By email - Email us at [email protected] by stating the product codes you wish & a telephone number to reach you for a better customer experience.
Where can I find your stores?Our company consists of 2 owned stores throughout Cyprus. You can view here the map with our stores' addresses.
Do I have any discounts?
The process is simple. After logging in to your account, you can see the points you have earned by selecting the "My points" field on the left in the menu. When you score 5,000 points or more, the "Create Coupon" field appears. By selecting this field, your voucher worth 5€ will be created and you will receive a corresponding notification in the e-mail that you have entered in your account details. If you have earned more than 10,000 points, you will have to click on the "Create Coupon" field twice to create two separate coupons of 5€ each. You can use your coupon in your next order. In the "Have a discount coupon" field, fill in the coupon code before completing your order. Only one coupon can be used in each order.
Free shipping for purchases over 99 €. Valid only for online orders.
What are the means of payment of an online order?
► Prepayment at a NAKAS MUSIC CYPRUS LTD. Store
• Cash Payment
• Payment by Credit Card
* Installments are only possible with the use of a credit card issued by the Bank of Cyprus, Hellenic Bank or Alpha Bank.
► Online Payment by Credit Card
Fill in the necessary data (credit card type, credit card number, date of expiration, CVC and credit card holder's full name) and go on with your purchase. For your own security eNakas Cyprus Music Store cooperates with Thawte which ensures a safe environment for your online transactions.
We accept Visa, Mastercard and Dinners. All installments are interest-free. The number of installments is shown below:
0€ - 59,9€: 0 instalments
60€ - 299,99 €: 6 instalments
300€ and over 12 instalments
*Monthly Instalments are not possible with international credit cards
► Online Payment with Paypal
Pay for your order using your Paypal account.
Note: We inform you that invoices / receipts have necessarily to be issued to the full name of the Credit Card holder. In case that the name of the Credit Card holder is not the same with the buyer's name, your order won't be dispatched.
► By Bank Deposit
Select one of the following bank accounts to proceed with your deposit:
ACCOUNT NUMBER: …202-101-001779-1
IBAN: CY15 0090 0202 0002 0210 1001 7791
SWIFT CODE: ABKLCY2N
BANK OF CYPRUS
BANK ACCOUNT: 357027427133
In order to dispatch your order the soonest possible please send us a copy of your deposit by e-mail to [email protected]. Please mention on the transfer receipt your full name and your order number mentioned on the order confirmation e-mail.
What are the delivery methods of an online order?
► ACS Courier
► Transportation Agency
► Pick up from a Nakas Store
► Delivery by a company's car (only for deliveries within Nicosia region)
Orders of small volume (books and accessories of musical instruments) are excluded from this method of shipment. (Delivery by a company's car)
For your better and immediate service as well as the safest delivery, Philippos Nakas SA reserves the right to change, without notice, the way of shipment of your order.
Can I return a product?
The customer who makes a purchase online (online) has the right to request withdrawal and return of the product purchased through our online store within 14 days from the date of receipt. The product must be received by the company within 14 days from the date of dispatch of the withdrawal request. The product must be delivered in the same condition in which it was received by the customer, in its original condition, perfectly even, in its original packaging, unused, unopened, and without damage to the product or its packaging, accompanied by all its accessories and packaging. The return, in order to be accepted, must be accompanied by the original purchase documents (retail receipt, invoice).
A return in which the product has obvious signs of use or abuse is not accepted. For products that are not returned in their original condition, with damaged packaging, opened, used, etc., whose value is deemed impaired, the company reserves the right to a corresponding impairment of the refund and always in accordance with the condition of the returned product.
The customer is charged with the cost of returning the product. In case the product was sent to him without shipping charges, then he is also charged with the costs of the initial shipment to him. Product that was sold with an extra gift will have to be returned with the extra gift, otherwise the value of the gift will be deducted from the refund.
The customer is responsible for any reduction in the value of the product resulting from handling that was not necessary to determine its nature, characteristics and function (Handling and examination of the product should be done in a way that would allow to the customer to carry them out in a physical store of the company).
You can download the withdrawal request here.
Product returns are not accepted when:
• They concern Orders that were made electronically (online) but are received and paid in a physical store of the network of Nakas Music Cyprus Ltd. as these do not mean distance sales.
• They concern devices that include software programs as well as any kind of material related to these programs in digital-electronic form, the use of which requires activation by the buyer or declaration of his personal data, actions by which the buyer becomes the only and exclusive user of the program. Devices include, for example, sound cards (audio interfaces), electric electronic musical instruments, digital audio consoles, and generally all machines used to create, play, edit, and record audiovisual material.
• They concern products that have been ordered or manufactured according to the consumer's specifications (custom) or are clearly personalized.
• They are for wind instruments, microphones and books.
• They concern products for which a special order was made on behalf of the customer after advance payment or payment and do not belong to the planned stock of the company.
In case your product should be returned to our company, either due to a construction problem or due to an incorrect shipment from our company, its return will be free of charge at the recipient's charge, at the address Nakas Music Cyprus Ltd., Nikis Ave. 2K, Nicosia.
According to the provisions of the law concerning online purchases (online), the refund will be made within 14 calendar days from the date of receipt of the customer's withdrawal request and provided that the product has been returned. Our Company will return the purchase amount after receiving the product in its warehouses and checking it. The refund is made after the returned products are checked for their condition by the competent employees of the Company and our stores. The following applies to a refund:
• If the payment has been made by credit / debit card then the money back order is given directly by us and the money is credited to your card in 3-5 working days depending on the bank issuing your card.
• If the payment has been made in cash at our Company store then the money is refunded upon return of the products.
• If the payment has been made by cash on delivery, the money will be refunded within 14 working days.